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RoomBites Privacy Policy
Privacy Policy

RoomBites Privacy Policy


We are pleased that you have visited our website and are interested in our services. Therefore, we take the protection of your privacy and the personal data that you share with us very seriously. The aim of this Privacy Policy Statement is to provide you with sufficient information laid out in a clear, straightforward manner as to the type of data that we collect, the way we keep and protect it. In case you wish to discuss this matter in even greater details than described below, please do not hesitate to contact us at or 

Data protection declaration for the use of Google Analytics

This website uses Google Analytics. This tool employs „cookies”, which are text files that are stored on your computer and make it possible to analyze how you are using the website. The information created by the cookie concerning your use of this website is normally transferred to a Google server and stored there. The activation of IP anonymization on this website with the code „anonymizeIp" means that your IP address is, however, shortened by Google within the member states of the European Union or in other states that are signatories of the Agreement on the European Economic Area.

Only in exceptional cases is the complete IP address transferred to a Google server and shortened there. Google uses this information at the request of, and on behalf of, the operator of this website to evaluate your use of the website, to create reports on the website activities, and to provide the website’s operator with additional services connected with the use of the website and the Internet.

You can prevent the storage of the cookies by carrying out a corresponding setting in your browser software; however, we expressly inform you that in this case you may not be able to use the full scope of all of the features of this website. In addition, you can disable the cookie’s sending of the data it has created concerning your use of this website (including your IP address) to Google and the processing of this data by Google if you download and install the browser plug-in that is available under the following link:

Further information concerning the terms and conditions of use and data privacy can be found at

When and what personal data do we collect?

Apart from the information collected via Google Analytics (please see above), we collect personal data on the following occasions:

  • When you submit an online enquiry via our website, you may be asked to enter your name, email and phone number. The requested data is in line with the European data protection legislation, which sets out the so-called lawful basis for processing such data. The purpose is to provide you with the services that you requested via this website. Any additional personal details that you decide to share with us are entirely at your discretion and we cannot be held liable for those!

Submitting an online enquiry via our website means that the following information will be stored on our servers:

  1. Date, time and length of your visit to one of our web pages;
  2. The carried out action on our website;
  3. From which server and which website you accessed the site;
  • When you book a hotel online on you may be asked to enter your name, email address, telephone number, billing and credit card details. Please note that all payment transactions are carried out via an external payment gate and are not stored on our servers.
  • When you reach out to us via the “Contact us” form on our website you may be asked to enter your name, email address and telephone number. Any additional personal details that you decide to share with us are entirely at your discretion and we cannot be held liable for those!
  • When you subscribe to our newsletter, you may be asked to enter your name, email address and your mailing preferences.
  • When you send us an email directly, a letter by post or a fax, we collect, process and use your personal data to help us provide our services and conduct any necessary correspondence.
  • When you decide to opt for an offline credit card payment with us, you may be required to provide us with your name, email, phone number, company details, billing information as well as credit card details. Please note that those will be stored as long as requested by the bank providing us with the POS unit used to carry out the transaction.

How do we protect your personal data?

We have implemented technical and organizational measures in order to protect the personal data that you have made available to us from loss, destruction, manipulation and unauthorized access..

The protection and safe-guarding of your personal data is very important to us and we implement various security safeguards to protect your data, including:

  • Encryption, such as the use of SSL certificates where personal data is transferred over the internet.
  • Regular reviews of our processes for collecting, storing and processing your personal data.
  • Restricting access to your personal data to authorized users only. This includes the use of physical security measures.

Do we transfer or share your personal data?

In order to execute your hotel booking, we need to transfer your name either to the hotel directly or to one of the B2B booking engines that we work with. No additional information shall be passed on without your explicit consent!

Financial transactions relating to our services are handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

In addition to the specific disclosures of personal data set out in this section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.

Your rights

Under the General Data Protection Regulation, you have the right to enquire and see the personal data we hold about you. This is called a Subject Access Request.  If you would like to exercise your right, or would simply like to ask any questions about how we collect, store and use personal data, please write to or 


If you would like to subscribe to our free newsletter, we need your e-mail address. You will receive a confirmation e-mail from us after you submit the registration form. The subscription only becomes effective after you have clicked on the link in the confirmation e-mail. You can unsubscribe from the newsletter at any time. Your e-mail address is then removed from the distribution system by setting a permanent command for excluding any further messages from us.

Entitlement of Information, correction, blocking, deletion and objection

You are entitled at any time to obtain information on your personal data stored by Roombites Ltd. You are also entitled to control your personal data provided there are no legally prescribed obligations to store data. If you no longer want to receive any information from RoomBites Ltd, or change the frequency of receiving emails from us, please click here Preference for receiving mails from RoomBites

Legal basis for the processing

Art. 6(1) lit. a GDPR serves as the legal basis for processing operations for which we obtain consent for a specific processing purpose.

If the processing of personal data is necessary for the performance of a contract to which you are a party, as is the case, for example, when processing operations are necessary for the supply of goods or to provide any service, the processing is based on Article 6(1) lit. bGDPR.

The same applies to such processing operations which are necessary for carrying out pre-contractual measures, for example in the case of inquiries concerning our products or services. If our company is subject to a legal obligation by which processing of personal data is required, such as for the fulfilment of tax obligations, the processing is based on Art. 6(1) lit. c GDPR.

In rare cases, the processing of personal data may be necessary to protect the vital interests of the data subject or of another natural person. This would be the case, for example, if a visitor were injured in our company and his name, age, health insurance data or other vital information would have to be passed on to a doctor, hospital or other third party. Then the processing would be based on Art. 6(1) lit. d GDPR.

Finally, processing operations could be based on Article 6(1) lit. f GDPR. This legal basis is used if processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by your interests or your fundamental rights and freedoms which require protection of sensitive personal data.

Amendments and updates of this policy

Note we may update this policy occasionally and a new version of it will be published on our website. We recommend you visiting this page to ensure you are up to date with its content. In some specific cases we may notify you of changes to this policy by email.

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